Refunds & Returns

At Eastway Mart, we want you to be satisfied with your purchase. This Refunds & Returns Policy explains the terms under which returns and refunds are accepted.

15-Day Return Policy

We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in its original packaging
  • Include proof of purchase (order number or receipt)

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Items marked as final sale
  • Items damaged due to misuse, wear and tear, or improper handling

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We will evaluate the issue and, if approved, provide a replacement or refund at no additional cost.

How to Start a Return

To initiate a return, please contact us at:

Email: support@eastwaymart.com

Include the following information:

  • Order number
  • Reason for return
  • Photos (if applicable)

Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or credit card account
  2. Contact your payment provider
  3. If the issue persists, contact us at support@eastwaymart.com

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us for assistance.

Cancellations

Orders can only be canceled before they are shipped.
Once an order has been shipped, it must follow the return process outlined above.

Contact Us

If you have any questions about our Refunds & Returns Policy, please contact us:

Email: support@eastwaymart.com
Business Name: EverShift Commerce LLC
Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States